AVL 703- Production and Operations Management

3-0-3- First Semester
Contact Information
  • Instructor:
  • Office:
  • E-Mail:
  • Phone:
  • Office Hours: (Virtual via portal)
Course Description

This course familiarizes the student with the nature and content of methods of quantitative analysis employed in production/operations management decision making; enables him/her to identify, formulate and solve operations management problems that s/he may encounter in his/her professional careers. Course themes include strategic impact of operations management; global trends/practices in operations management; product/service design and development; design of production and work systems; total quality management; supply chain management.

Course Outcomes

Upon the completion of this course, the student will be able to:

  1. gain capability to use quantative methods to model, analyze and optimize manufacturing and service systems planning problems.- AVLLO: 1,2,3,4,6.
  2. employ the tools/concepts of operations management to real problems.- AVLLO:2,3,6,11.
  3. be equipped with the knowledge base to act as agents of change for operations management in organizations upon graduation.- AVLLO:1,2,3,6
  4. dentify the issues in production/service system design and apply the basic analysis and solution tools in this area.- AVLLO:1,2,3.
  5. identify, formulate and solve OM problems which you may encounter in your professional career.AVLLO:1,2,6.
  6. gain ability to work involved in team work.-AVLLO: 5
  7. be aware of ethical issues.-AVLLO:9.

AVL Learning Outcomes:

Upon successful completion of the program, students will be able to:

  1. have adequate knowledge in aviation, logistics and supply chain and computing tools to make decisions in new or unpredictable environments of aviation logistics.
  2. formulate and solve a complex aviation logistics problems involving human, material, machinery, money, information, time and energy elements; analyze and design it under realistic constraints and conditions.
  3. use information technologies effectively with the knowledge of aviation logistics.
  4. design and conduct experiments, gather data, analyze and interpret results for investigating complex aviation logistics research questions.
  5. work efficiently in interdisciplinary and multidisciplinary teams by collaborating effectively, in addition to an individual effective working ability.
  6. enhance critical thinking skill by integrating relevant information, decision-making techniques, and concepts through the interdisciplinary aviation logistics area.
  7. communicate effectively, using information technology and oral and written skills to enhance decision making process through better communication.
  8. be aware of the importance of lifelong learning.
  9. make ethical and legal business decisions by considering cultural differences.
  10. recognize the importance of entrepreneurship, innovation and sustainable development.
  11. have knowledge of the global and social effects of aviation logistics on health environment, and safety, and contemporary issues of the century reflected into the field of aviation logistics.


Required Text(s) and Materials


  1. Operations Management, Stevenson, 12th ed., McGraw-Hill Irwin, 2015.
  2. Other course materials including class notes, the solutions for the assigned homework problems and other course related materials can be downloaded from my webpage:
Assessment Method(s) and Evaluation

The assessment of learning outcomes will be evaluated by the following assignments.

Assessment Methods

Assessment Tool Quantity Percentage
Midterm Exam



Final Exam









Each group is required to submit partial project papers to serve as periodic updates of their progress in completing the Operations Plan. These project papers will be graded.

  • The final written paper outline is given below. The partial papers will follow the same structure.
  1. You are tasked to develop a business plan for a new product or service, with emphasis on each topics discussed in Operations Management.
  2. Be sure you have the contacts that will help you in your operations startup project.
  3. Email your proposals to my e-mail:
  4. For this semester’s operations plan, you are doing a startup business with a capitalization of million initial asset investment.
  5. Be guided with the due dates for the submission of your partial papers and final paper.
Grading Scale
Grade Quality Points
A = Excellent 90 – 100%
B = Good 80 – 89%
C = Satisfactory 70 – 79%
D = Passing 60 – 69%
F = Failing below 60%
Incompletes- I

Incompletes (I) demonstrate that a student was doing sufficient work at the end of a semester period but, for reasons beyond the control of the student, was unable to complete all requirements of the course in the related semester. The grade I obliges student to complete all course requirements within a time period that is specified by the instructor. This time period can’t exceed one academic calendar year from the end of the semester in that the grade I is assigned. The students has to arrange with the course instructor in order to complete all course requirements in a specified time period. If all course requirements are not completed by the students in a specified time period, I is changed to the grade F, unless the instructor has assigned a different grade.


Students may withdraw from courses following the drop and add period until mid-term by completing the withdrawal process on the portal. A grade of "W" will appear in the student's official records if the student has withdrawn according to the SFU’s Withdrawal Policy. (Please see the SFU’s Withdrawal Policy for details.)

Attendance Policy

Participation and consistent attendance is essential for acceptable performance in the course. The students are expected to be present each class period except when special hardships occur, e.g. illness.
Regulations for attendance of Suje Florida University will be applied for this class.

Academic Integrity

Academic integrity is the responsibility of all Suje Florida University faculty and students. Cheating and plagiarism are not tolerated and will result in a failing grade, if the student is found guilty of cheating. Students are responsible for knowing and abiding by the Academic Integrity Policy. All students are expected to do their own work and to uphold a high standard of academic ethics.

Course Expectations
  1. Students are expected to read assigned material prior to lecture and participate in discussions and activities.
  2. Log on at least three times a week – on different days in order to completely weekly assignments, assessments, discussions and/or other weekly deliverables as directed by the instructor and outlined in the syllabus.
  3. Check your e-mail often.
  4. Communications with the instructor should be via University portal or the phone numbers listed above. Email is preferred.
  5. You should access and be familiar with the online assistance available to help you with program courses.
  6. It is your responsibility to ensure you are registered throughout the course. Work out problems in registration directly with the Registrar’s Office.
Tentative Detailed Course Content and Recommended Readings
Week Topic Recommended Reading(s)
1 Introduction to Operations Management Text Book
2 Forecasting Text Book
3 Capacity Planning Text Book
4 Process Selection and Facility Layout Text Book
5 Design of Work Systems Text Book
6 Location Planning Text Book
7 Quality Control Text Book
8 Supply Chain Management Text Book
9 Inventory Management Text Book
10 Aggregate Planning and Master Scheduling Text Book
11 MRP Text Book
12 Scheduling Text Book
13 Project Management Text Book
14 JIT, Lean Manufacturing Text Book
Student Opinion of Instruction

At the end of the term, all students will be expected to complete an online Student Opinion of Instruction survey that will be available on portal. Students will receive an email notification through their VSU email address when the SOI is available. SOI responses are anonymous to instructors/administrators. Instructors will be able to view only a summary of all responses two weeks after they have submitted final grades.

Title IX Statement

Suje Florida University is committed to creating a diverse and inclusive work and learning environment free from discrimination and harassment. Discrimination on the basis of race, color, ethnicity, national origin, sex (including pregnancy status, sexual harassment and sexual violence), sexual orientation, gender identity, religion, age, national origin, disability, genetic information, or veteran status, in the Suje Florida University's programs and activities is prohibited as required by applicable laws and regulations such as Title IX. The individual designated with responsibility for coordination of compliance efforts and receipt of inquiries concerning nondiscrimination policies is the University's Title IX Coordinator.

Access Statement

Students with disabilities who are experiencing barriers in this course may contact the Access Office for assistance in determining and implementing reasonable accommodations.

Supplemental Information

Final Project Outline

  1. Very Brief Industry Background -- (Just a SUMMARY.)
  2. Industry Analysis – Major players and developmental trends.
  3. Target Market - Can you describe the customer base in such terms as age, income, lifestyle, or similar dimensions? What is the projected growth in the primary customer base over the next five years? What is the frequency of the purchase? Are brands important to the customers?
  4. Competition Analysis - Who are the primary competitors, and what are their market shares? What are the operations and marketing strategies of the various competitors?

Product / Service Design

What are the products or the services you will offer? (Describe in full details!!) Why did you choose that product? How “unique” is your product/service? Describe the life-cycle of your product/service.

Demand Forecasting

Indicate what you are forecasting. (product or service) Discuss methodology. Present research data from Surveys, Population Data, Foot Counting, & Benchmarking. Analyze your data. Check for behaviors and patterns like trend, seasonality & variations. Finally, present your forecast.

Location Planning

  1. Location Requirements (What are the factors that you are looking for your location? Explain.)
  2. Choices of Location (Provide a very detailed address and sketch of your location, if possible, pictures of the locations).

Process Design -- Do a Make or Buy Analysis for each step of the process and decide to Make or Buy. Explain the detailed processes from opening to closing including employee involvement. Provide a detailed process flow chart.

Capacity Planning

What is your limiting capacity? How flexible is your capacity?

  1. Provide some pictures of the machines or equipment used. For each machine: Explain the simple use of that machine in your production process. Give your suppliers and their quotations of the prices. What is your choice among the suppliers? Why? --Be sure to give explanations why you choose that particular machine or equipment. Identify the capacity of your chosen type/brand/model of that machine.
  2. From the processes involved, identify your limiting capacity. Do capacity planning.
  3. Compute your design, effective & actual capacity estimates.
  4. Match actual capacity with demand forecast. Evaluate.
  5. If capacity utilization percentage is high, how can you expand capacity?

Facilities Layout

Describe your layout and provide BASIS. (The reader should be able to visualize your layout without looking at your floor plan. Be sure to have the RESTROOMS and the FIRE EXITS in your layout.) Provide Facilities Layout Floor Plan with proper scaling.

Design of Work Systems

Who is your most important employee and how do you recruit, train and retain him?

  1. Identify the workforce needed (Simple Org Chart). Give detailed job design.
  2. Explain selection process, recruitment process and training process.
  3. Explain compensation package. Indicate performance management system.
  4. Explain the current working conditions.

Supply Chain Management

Identify your prospective suppliers and provide BASIS why you chose them. How does the company manage the flow of information and materials from suppliers through production and distribution to end-users?

Inventory Management

How many days’ supply is your safety stock of finished goods/ work in process/raw materials inventory?

  1. Identify all the inventories maintained. (raw materials, work-in-process, finished products)
  2. Replenishment parameters (lead time, buffer stock, order policy)? Procurement methods/practices?
  3. dentify the needed safety stock. (Be sure to show all your explanations or computations.) What is your service level?
  4. Inventory Counting System? Discuss inventory control.

Aggregate Planning

Make an aggregate plan based on your preferred strategy.

Materials Requirements Planning

Make an MRP table for your products. Provide explanation on the details used for computation.


Prepare GANTT Charts for pre-operational and operational scheduling.

Total Quality Management

How do you check the quality of your product/service? Identify dimensions and determinants of quality. Discuss the impact of quality on costing. Discuss method of inspection. How do you maintain your machines in good condition? Discuss waste disposal system.

Financial Statements / Costing

Were you able to produce the same quality product (like your competitor) at a lower cost? Compute the initial outlay and total expenses for the first year of operations.
Compute initial investment, break-even analysis and detailed computation of cost. If possible, compute income statement and do capital budgeting analysis.